Affinity Federal Credit Union (AFCU) partnered with FranklinCovey to overcome ineffective communication and organizational silos that hindered employee engagement. By implementing a customized leadership curriculum including The 7 Habits for Managers and The 4 Essential Roles of Leadership, AFCU leaders adopted a common language and shifted toward a culture of engagement. This initiative resulted in employee engagement scores rising from 67% to 82%, a 15% reduction in turnover, and improved member satisfaction and volume.