Customer Loyalty


Each moment counts when creating a loyal customer

Why Customer Loyalty matters:

Loyalty leaders use superior service as a competitive advantage to keep customers coming back—and 70% of a great customer experience comes down to the behavior of frontline employees. So are leaders coaching your frontline employees to provide a better experience than your competitors? And is that service consistent across the organization?

At FranklinCovey, we help frontline leaders inspire, train, and coach their employees to delight more customers. We also provide accurate customer service metrics for holding frontline teams accountable. Within two to three years, our clients frequently delight 5-10% more customers—making a big impact on their bottom line and delivering a 5-10X return on their FranklinCovey investment.