In the coming decade, organizations will experience gaps in their workforce that only Millennials can fill. Millennials are the largest generation yet, and Baby Boomers are retiring in high numbers. It’s conceivable that the demand for jobs will outweigh the supply and that Millennials will be able to pick and choose their jobs for many years.
Unlike other customer-service training courses, Leading Customer Loyalty transforms frontline managers from the inside out, and teaches them how to model, teach, and reinforce three principles (empathy, responsibility, and generosity) and six critical practices needed for earning loyalty.
Managing Millennials helps managers, young and old, adapt to the new generation of workers and harness their potential. Your managers will learn to attract, retain, and unleash the potentials of these young employees.
Managing Millennials will equip your leaders with nine specific skills to better manage their Millennial employees.